Terms of Service

Thank you for choosing to be part of our community at Red River Propane ("Company"). Our relationship is based on the following understandings outlined in this Terms of Service ("agreement"). If you have any questions or concerns about this agreement, please contact us.

Please read this agreement carefully as it will help you understand how we do business with you.

Service Statement

To open an account with the Company, call or visit the Company location to set up residential or commercial services. To initiate service for a NET 30 charge account, the customer will be required to complete and sign a Credit Application.

Customer should note that the Company reserves the right to deny service to anyone based upon prior or outstanding debt with the Company, its affiliates, or failure to comply with any applicable installation or deposit requirements.

Pricing

Propane pricing is not regulated by the government, allowing the Company to set rates based on market demand, seasonality, and location. Prices often fluctuate based on wholesale costs, delivery fees, and whether the tank is owned or leased. Common pricing structures include market price (variable), fixed-price contracts, pre-buy programs, and budget payment plans. There are no hidden fees — you only pay for the propane delivered.​

Prices are subject to change during the terms of this agreement due to current market prices. Upon application for service, the customer may be required to pay an inspection and/or installation fee, and a monthly or annual tank fee is required. All gallons are correct as billed and are adjusted to 60°F in accordance with NFPA 2142-57.

Installation and Leased Tank Fee

Company does not charge for delivery, however, there is an Installation Fee for a leased tank which includes tank set, regulator, piping from the tank to the dwelling, equipment check, and normal start-up. The customer also agrees to pay for additional piping, parts, and fittings as needed along with an annual lease tank fee. The tank and first stage regulator will be the property of the Company and are only for the use of gas purchased from the Company.

If a customer purchases a tank, there is no Delivery Fee; there is a fee for any parts and/or any labor for running any lines, which also applies to a privately owned tank.

Only the employees of the Company will have permission to remove the propane tank from the property upon termination of the customer for any reason. Tank fees will be prorated for the month the customer signs up for service. The Tank Fee, Inspection, Installation, and Delivery Fee is non-refundable. Upon any transfer or sale of property, the previous customer and the new customer are responsible for settling the ownership of gas in the tank upon takeover of the property. There are no refunds for any remaining gas to the previous customer. This is strictly between the previous customer and the new customer. The Seller is responsible for notifying the Company of any intentions to sell the property.

Responsibility

It is the responsibility of the customer to provide safe ingress/egress for Company vehicles and equipment. The Company cannot be held responsible for any damages to the property caused by delivery or service vehicles. The Company will not be responsible for the operation of equipment if used with any appliance or device not approved by the Company.​

Payment of Invoice

Payment is due upon receipt of propane as delivered or no later than 30 days after delivery. It is understood that the Company has the right to terminate the contract for any failure to pay charges for propane and/or other charges due and unpaid. A cut-off notice will be sent before service is terminated. Payments can be accepted by the drivers. If payment is not received within the terms and we seek legal advice for collections, the customer is responsible for any and all legal fees and court costs deemed necessary for collection.

Past Due Accounts

Once service has been disconnected, a reconnect fee will be charged.

Property Agreement

The Company agrees to deliver and/or install at the address given in the contract agreement, in accordance with all lawful requirements and safety regulations. The customer must give consent by signing the Application for Propane, authorizing the Company to enter and leave the property for all purposes necessary, including but not limited to installation, service, propane delivery, and maintenance.

Relocation of Tank

Tanks may be relocated at the customer's request from one location to another at the same address, which is agreeable to both the owner and the Company. The customer will be charged a relocation fee at the time of relocation. Equipment fees are non-refundable.

Termination of Service

When the customer wishes for service to be terminated, the customer should notify the Company immediately. Only a Company employee is authorized to remove a propane tank and any equipment. Customer further agrees to hold Company harmless against all losses, liabilities, claims, and expenses, including those of the parties, their agents, and others, for death, personal injury, or property damages arising out of customer misuse, adjustment, alterations, or allowing anyone other than a Company employee to service the tank. A fee may be charged for Tank Pickup at the time of termination at the Company's discretion. If a refund is due to the customer, any fees owed will be deducted from that total.

Service Location

The Company will define its service territory based on its ability to serve the customer economically. Tanks will be set in such a manner that the connection point for filling them will be at a determined distance from an approved access point. Only the customer can sign up for the service and the service contract is non-refundable and non-transferable.