FAQ's
In case of an emergency, please call our office 24/7 at (580) 276-8328
Frequent Safety Questions
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Here are several of the most frequently asked questions. You can find an additional list of questions at the left of this page — or above if on a mobile device. Our experienced customer services team can also help you with any questions you may have, simply give us a call or stop by our office.
Common Questions
Propane exists either as a by-product of refining gasoline from crude oil or it is extracted from natural gas. Close to 90% of the propane used in the United States is produced in the United States.
In order to accommodate for propane's tendency to expand as the temperature warms, propane tanks are generally filled to only 80%-85% capacity. This is standard practice in the propane industry.
Propane prices respond to changes in supply and demand. Colder weather normally causes higher prices as demand increases and taxes the supply. Warm weather normally causes prices to moderate as demand drops and supply increases.
No, unfortunately state law prohibits one company from filling a tank belonging to another company. We can only fill our customer-owned tanks. However, if you have another company's tank and are looking to switch, we could conveniently add you to our schedule and set one of our tanks at your property. Call our office for more details.
Simply call our office at (580) 276-8328 and we will be happy to get your information and set a delivery date with you. We are available Monday thru Friday, 8:00 am to 5:00 pm.
Usage and Equipment
Store tanks outdoors, upright, and on a flat surface. Keep them away from heat sources, direct sunlight, and enclosed spaces like garages or sheds. Never store tanks indoors or near open flames.
Not always. If your tank is accessible and we have safe access, you do not need to be home. For new customers or first-time deliveries, we may need someone onsite for safety verification.
Locate the shut-off valve on your tank and turn it clockwise until it stops. If you're unsure how to do this safely, contact us for help. We also offer training during installations.
Yes, but follow these guidelines: keep the tank upright, secure it so it doesn't tip, and transport it in a well-ventilated area. Never leave a propane tank in a hot or enclosed vehicle.
Aboveground tanks should be inspected regularly and recertified every 10 to 12 years, depending on the tank type and usage. We offer tank recertification services to help you stay compliant and safe.
Maintenance and Delivery
Not always. If your tank is accessible and we have safe access, you do not need to be home. For new customers or first-time deliveries, we may need someone onsite for safety verification.
Contact us immediately. Running out of propane can cause appliance malfunctions and requires a safety leak check before service is restored. Avoid tampering with the system yourself.
Sign up for our automatic delivery service. We monitor your usage and schedule deliveries before your tank runs low, giving you peace of mind and uninterrupted service.
We handle tank maintenance, leak checks, and deliveries for our customers. However, it's your responsibility to keep the area around the tank clear and follow usage guidelines.
Yes, high temperatures can increase pressure inside the tank. Our tanks are equipped with pressure relief valves, but to reduce heat exposure, store and operate propane tanks in a shaded, well ventilated area.